Privacy policy

First Door Training and Development Pty. Ltd. (“First Door”, “we”, “us”, “our”)
RTO: 40782
ABN: 49 161 108 596
Effective date: 13 February 2026
Version: v5.1.1

1. Purpose and scope

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including when you:

  • visit our website(s),
  • purchase or access online courses, or
  • enquire about, enrol in, or undertake training and assessment with us.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Sensitive information (e.g., health information) has additional protections and is only collected where necessary and lawful, and generally with your consent (unless an exception applies).

3. What personal information we collect

Depending on your dealings with us, we may collect:

  • Identity and contact details: name, email, phone, postal address, date of birth.
  • Training and student administration details: enrolments, course progress, assessment outcomes, completion/issuance information, and communications with us.
  • Employer/workplace details (where relevant): where a learner is sponsored or workplace-based.
  • Payments and transaction details: purchase details, invoices/receipts, payment status (payment card details are handled by our payment processor).
  • Website and technical data: IP address, device/browser information, pages visited, interactions and similar analytics data (via cookies and similar technologies).
  • Support and communications: enquiries, feedback, complaints, and support interactions.

These examples may change from time to time as we update our systems and providers.

If you do not provide information we reasonably require, we may be unable to provide training, course access, support, or respond to your request.

4. How we collect personal information

We collect personal information:

  • directly from you (forms, enrolments, purchases, emails/phone);
  • via our online systems and platforms used to deliver services (e.g., Thinkific);
  • from employers (where training is employer-sponsored or workplace-based); and
  • through website technologies such as cookies and analytics tools.

5. Why we collect, use and disclose personal information

We collect, use and disclose personal information to:

  • deliver training and online course services (including enrolment, course access, assessment, certification, and support);
  • manage accounts, payments, confirmations and customer service;
  • communicate with you about training, services, changes and important updates;
  • improve our website, courses, and service delivery (including analytics and performance measurement);
  • send marketing communications where permitted by law (and you can opt out at any time); and
  • comply with legal and regulatory obligations (including RTO obligations and lawful requests).

We do not use personal information for unrelated purposes without consent unless required or authorised by law.

Unique Student Identifier (USI) Notification In accordance with the Student Identifiers Act 2014, where we apply for a USI on your behalf or collect your USI, you acknowledge that we will collect and share your personal information with the Student Identifiers Registrar.

You are advised that the Student Identifiers Registrar’s Privacy Policy explains:

  • how the Registrar collects, uses and discloses your personal information;
  • how you can access and seek correction of the information held about you; and
  • how you can complain about a breach of privacy and how the complaint will be handled.

6. Who we disclose personal information to

We may disclose personal information to third parties where reasonably necessary to deliver our services, operate our business, or comply with law. This may include:

  • learning and course delivery providers;
  • payment processors;
  • communications and marketing providers (where permitted by law);
  • website analytics and technology providers;
  • IT service providers (including hosting, security and support);
  • professional advisers (such as accountants, auditors and lawyers); and
  • regulators and government bodies where required or authorised by law.

We take reasonable steps to ensure third parties we use handle personal information securely and in a manner consistent with this Policy.

7. Overseas disclosure

Some of our service providers may store or process personal information outside Australia (including in the United States and Canada).

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles, unless an exception under the Privacy Act applies.

If you would like information about the countries in which our current providers store or process personal information, you can request this by contacting us (see section 15).

8. Cookies, analytics and GTM

We use cookies and similar technologies to operate our website and understand how visitors use it. You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

9. Direct marketing

Where permitted, we may send you marketing communications (including via email). You can opt out at any time by using the unsubscribe link in the message or contacting us.

10. Security

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

11. Retention

We keep personal information only for as long as reasonably necessary for service delivery, business purposes, and legal/regulatory obligations (including RTO-related record-keeping where applicable). When no longer required, we take reasonable steps to destroy or de-identify it, unless retention is required by law.

12. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting us (see section 15). We may need to verify your identity before responding.

If we refuse access or correction, we will provide reasons (where lawful) and explain how you can complain.

13. Complaints

If you have a privacy complaint, contact us and describe your concern. We will acknowledge your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC).

14. Notifiable Data Breaches

If we become aware of an eligible data breach likely to result in serious harm, we will comply with the Notifiable Data Breaches requirements under the Privacy Act, including notifying affected individuals and the OAIC where required.

15. Contact us

First Door Training and Development Pty. Ltd.
RTO: 40782
ABN: 49 161 108 596
Email: admin@firstdoor.com.au
Phone: 07 3204 4336
Postal address: PO Box 84, North Lakes QLD 4509, Australia