Terms and conditions

First Door Training and Development Pty. Ltd. (“First Door”, “we”, “us”, “our”)
RTO: 40782 • ABN: 49 161 108 596
Effective date: 13 February 2026

1. Acceptance

By accessing our website you agree to these Terms & Conditions (“Terms”), which incorporate our Privacy Policy. If you do not agree, do not use the website and please contact us for more information.

By utilising our services including making a purchase, enrolling or utilising our websites, you agree to our Fees & Refunds Policy, Complaints & Appeals Policy, and the Student Handbook. You are welcome to contact us for further information.

2. Definitions

  • Course means either:
    (a) Online Courses (PD): non-accredited professional development delivered via our online learning platform(s) hosted on https://learn.firstdoor.com.au; or
    (b) RTO Services (Career Qualifications): accredited training and assessment leading to a nationally recognised unit/qualification.
  • Student(s) means a person enrolled in, purchasing or accessing a Course.
  • Fees means course fees, student contribution fees, unit fees, and any additional fees described on our website or in your Student Fees Agreement.
  • Online Courses (PD) means non-accredited professional development content delivered online (including via learn.firstdoor.com.au and/or third-party learning platforms).
  • RTO Services means accredited training and assessment delivered under our RTO registration, including qualifications and units of competency.
  • Career Qualifications means RTO Services (as defined above) and is the term we use on our website and marketing materials to describe our accredited training products.
  • Accessed (Online Courses) means you have logged into the course platform and viewed, commenced or progressed any lesson/module, or downloaded/used any course materials (including templates, downloads or resources). Access is recorded by the platform.

3. Website use and accounts

You must provide accurate information when you purchase or enrol. You are responsible for maintaining the confidentiality of your login details and for all activity under your account. You must not share access, resell access, or allow others to use your account.

4. Fees, payments and refunds

Pricing, fees (including any additional fees), payment methods and payment plans, failed/reversed payments, chargebacks, cancellations and refunds are set out in our Fees, payments and refunds policy page. That policy forms part of these Terms.

5. Course access and delivery

  • Courses may be delivered digitally via an online learning platform and/or our systems.
  • Access duration (e.g., fixed period vs ongoing access) is as stated on the relevant course page and/or your enrolment confirmation.
  • We may update course content to improve quality, maintain currency, or comply with requirements. Updates will not materially reduce what you purchased.
  • Superseded Qualifications: If the qualification you are enrolled in is superseded or deleted from the National Register, we will manage your transition to the new qualification or support you to complete your current qualification within the allowable teach-out period (typically 12 months). If a transition to a new qualification is required, additional fees may apply only if significant additional training is required.

6. Training, assessment and certification (RTO services)

Where you are enrolled in accredited training and assessment:

  • you must meet participation, evidence, assessment and competency requirements;
  • misconduct (including plagiarism, impersonation, fraudulent evidence, or breach of assessment rules) may result in failed assessment outcomes, suspension, or cancellation; and
  • certification/issuance depends on successful completion of requirements and any fees owed.
  • Workplace Placement Requirements: For courses requiring work placement, it is the student’s responsibility to obtain and maintain any necessary clearances (such as a valid Blue Card or Police Check). First Door is not liable for your inability to complete the course or obtain a qualification if you are ineligible for these clearances or are refused entry by a workplace.
  • USI requirement: For nationally recognised training, you must provide a valid Unique Student Identifier (USI). If you do not provide a USI, we may be unable to issue a qualification or statement of attainment until it is provided.
Outcomes and eligibility:
  • Completion of training and/or issuance of a qualification does not guarantee employment, promotion, licensing, registration, or any specific outcome.
  • Government funding/subsidy eligibility (including Skills Assure eligibility and student contribution arrangements) depends on meeting program requirements and providing required evidence.

7. Acceptable use (online learning)

You must not:

  • copy, record, reproduce, distribute, resell or share Course materials except for your personal study use;
  • share access credentials or provide platform access to others;
  • interfere with platform security or functionality; or
  • use our services unlawfully.

We may suspend or terminate access for serious or repeated breaches (subject to any rights you have under the ACL). 

8. Intellectual property

All Course content and materials (videos, text, downloads, templates, branding and trademarks) are owned by or licensed to us. You receive a personal, non-exclusive, non-transferable licence to use materials for your own learning during your access period. No commercial use is permitted without written approval.

9. Third-party platforms

Course delivery may occur via third-party platforms. Those platforms may have their own terms. We do not control third-party services, but we will take reasonable steps to support access and delivery as part of our service.

Service interruptions and outages:

From time to time, access to training, assessments, learning materials, or student portals may be interrupted due to maintenance, upgrades, network issues, or issues with third-party platforms.

Where a disruption occurs, we will take reasonable steps to:

  • restore access as soon as practicable; and/or
  • provide an alternative method of access or submission where reasonably available.

To the maximum extent permitted by law, we are not responsible for interruptions caused by third-party systems outside our control. Nothing in this clause limits your rights under the Australian Consumer Law.

10. Privacy

Our Privacy Policy explains how we handle personal information. By using our services, you agree to the collection, use and disclosure of personal information as described in that policy.

11. Complaints and disputes

If you have a complaint or dispute, contact us in writing at admin@firstdoor.com.au and we will respond in accordance with our Complaints and Appeals Policy which forms part of these Terms.

12. Liability

12.1 Australian Consumer Law (Non-excludable):

We do not exclude, restrict, or modify any non-excludable guarantees, rights, or remedies under the Australian Consumer Law (ACL). For any liability that cannot be excluded but can be limited, our liability is limited to re-supplying the services or paying the cost of having the services re-supplied.

12.2 Exclusion of Indirect and Consequential Loss:

To the maximum extent permitted by law, First Door Training and Development Pty Ltd (and its officers, employees, and contractors) shall not be liable to you in contract, tort (including negligence), or otherwise for any indirect, special, or consequential loss or damage.

12.3 Specific Career and Employment Exclusions:

For the avoidance of doubt, the exclusion in clause 12.2 includes, but is not limited to:

  • Loss of actual or anticipated profit, revenue, or business opportunity;
  • Loss of reputation or “stress and inconvenience” related to study; and
  • Loss of employment, loss of salary, or delays in career progression arising from:
    • any delay in the assessment of your work;
    • any delay in the issuance of a Certificate or Statement of Attainment; or
    • your inability to complete the course within the agreed timeframe.
12.4 Limitation of Liability Cap:


In any event, our total aggregate liability to you for all claims arising out of or in connection with these Terms or the Course is limited to the total amount of Fees actually paid by you to First Door for the specific unit or qualification to which the claim relates.

12.5 Third-Party and System Delays:

We are not liable for any delay or failure to perform our obligations where such delay is caused by:

  • Technical outages of third-party platforms;
  • Inaccurate data provided by you; or
  • Delays caused by government bodies or regulators (e.g., the USI Registrar or the Department of Employment, Small Business and Training).

13. Changes to these Terms

We may update these Terms from time to time. The current version will be published on our website with an updated effective date.

If you are currently enrolled in a Career Qualification, and a change materially impacts fees, refunds, or the delivery of training and assessment, we will take reasonable steps to notify you (for example, by email or via your student portal notice).

14. Governing law

These Terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of Queensland courts.

15. Contact

First Door Training and Development Pty. Ltd.
RTO: 40782 • ABN: 49 161 108 596
Email: admin@firstdoor.com.au
Phone: 07 3204 4336
Postal address: PO BOX 84, NORTH LAKES QLD 4509, AUSTRALIA